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Coronavirus Planning & Precautions

TopMark Federal Credit Union always prioritizes the health and well-being of our members, team members and our community.  As the conditions continue to change, our awareness and attention are heightened.  Like all financial institutions, we are monitoring the situation, along with Recommendations from the CDC and federal, state and local governments. 

Member Updates: 

03.26.2020  Member Email Sent - Our Response to COVID-19
03.23.2020 - A Message from the CEO 
03.20.2020 - Member Email Sent|
03.20.2020 - Member Email Resent 
03.18.2020 - Closed Branch lobbies. All drive thrus will be open regular hours.
03.17.2020 - Member Email Sent

If you would like to receive our emails, please contact the office with your email address.  


Let Us Serve You - Relief Loan 

TopMark FCU understands the concern and uncertainty created by the current situation in our local community, the United States and around the globe. We have made it a goal to take care of our members who might be financially affected by the COVID-19 outbreak and created a Loan Program to assist those in financial need.

  • Interest Rate of 6.99% - Auto Pay Required
  • Minimum Loan $500.00, Maximum Loan $5,000.00
  • First Payment Due 60 Days from Funding Date
  • Most Recent Pay Stub Required
  • Proof of Job Impact as a Direct Result of COVID-19 Required
  • One Relief Loan Per Household
  • No Existing Delinquent Loans with TopMark FCU
  • Terms and Conditions Apply

Apply Online


Relief Skip-A-Pay
  • This will allow you to skip your loan payment on an existing TopMark FCU Loan.
    Contact your local branch for more information. Terms and conditions apply. 

    At this time, we are waiving the $35 processing fee. 

 ​Skip-A-Pay Form


Late Fees
  • All Loan Late Fees will be waived beginning April 1, 2020 - May 31, 2020. Subject To Change.

myCUmortgage Mortgage Assistance
If your TopMark mortgage is serviced through myCUmortgage, please contact them directly at
1-877-912-8006.   No loans are currently scheduled to be assessed a late charge for the month of April and May.  

Due to reduction in staff and services please be cautious and expect delays.

NMLS #565434



Remain Diligent About Your Personal Information

TopMark FCU will never ask you for confidential information like full social security number, debit or credit card numbers, CVV or PIN in an email, via a web site, or from an unsolicited phone call.


Important Service Update
Our foremost priority is the safety and well-being of our members, our employees and the communities that we serve. In light of the recent recommendations made by the governor of Ohio regarding the coronavirus (COVID-19) we are conducting all possible transactions through the drive-thru during normal business hours, and limiting our lobbies to essential non-transactional services by appointments only. This is in effect beginning Wednesday, March 18th.
Lobbies Closed Beginning - 03/18/2020
Drive-Thru Open Regular Hours
We will continue to monitor health developments around COVID-19 and evaluate returning to lobby banking on an ongoing basis.
 
We want to reassure you that all credit union processing is running as normal. We are committed to providing you the same level of service you know and expect from TopMark FCU.
 
Convenient Banking Solutions Include:
 
  • Online Banking and Bill pay
  • Mobile Banking App with Mobile Check Deposit
  • Access to 1000's of Fee Free ATM's
  • Pay Anyone with P2P Payments (person-to-person)
  • Deposits can be made using our Night Deposit Boxes
 
In addition, we offer Mobile Wallets for our Visa Credit Cards — Apple PaySamsung Pay and Google Pay – which allow you to purchase items without touching the pay terminal at any retailer that accepts Apple Pay, Samsung Pay and Google Pay.
 
If you need help accessing or setting up your online or mobile banking, please contact us and we would be happy to assist you. 
 
As always, call your local branch to speak with someone regarding specific questions and watch our website for further updates.