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SecurLOCK Equip FAQs

Q: What is SecurLOCK Equip?

A: 

SecurLOCKTM Equip is a free mobile app that lets you control the security settings on your TopMark FCU credit card. You can customize usage restrictions on your TopMark FCU credit card, manage and monitor transaction activity, and receive instant notifications whenever your card is used.


Q: What do I need to use SecurLOCK Equip?

A: 

All you need is a TopMark FCU credit card and the SecurLOCK Equip mobile app on your iPhone or Android smartphone. Once you register your TopMark FCU card in the app, you can begin customizing your card’s security settings. SecurLOCK Equip works with both personal and business debit cards.


Q: Is there a fee to use the app?

A: 

No. Downloading and using the SecurLOCK Equip app is free. Only your mobile carrier’s data rates may apply.


Q: Where do I download the SecurLOCK Equip app?

A: 

You can download the SecurLOCK Equip app from the App Store (iPhone) or Google Play (Android), and follow the simple steps in the app to register your TopMark FCU card.

 

Q: How do I register my credit card with SecurLOCK Equip?

A: 

Registration only takes a minute. Once you’ve downloaded the app, tap it to begin. Then enter your TopMark FCU credit card number and verification details, confirm your acceptance of the app’s terms and conditions & privacy policy, and give yourself a User ID, password, and contact email address.


Q: How do I use SecurLOCK Equip?

A: 

You can begin using it immediately. Practice by turning your card off and on: by turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (expect for recurring) will be declined. Turn the card back on, and the button turns green again. It’s that easy to turn your card off and on. Now you have the ultimate control to combat fraud.
 

After you become comfortable with the on/off function, you can start selectively setting controls and alerts by channel (in-store, online, mobile, etc.). You can also set transaction spend limits, geographic locations where the card can be used, and merchant categories. You can view recent transaction history, establish real-time alerts, and much more. Tap the “i” information icons throughout the app for more information about the app’s features and settings.


Q: Does SecurLOCK Equip control all the security settings on my card?

A: 

The features of SecurLOCK Equip add another layer of security on top of the credit union's ongoing fraud monitoring service. In cases where the settings of the credit union's 

fraud monitoring service and SecurLOCK Equip differ, the more restrictive setting will take precedence. This means that certain transactions outside your geography may still be declined even if your SecurLOCK Equip settings do not prohibit them. Please continue to contact us before traveling, so that we may place a travel alert on your credit card.


Q: I received a new card number. Will it be automatically updated in the app?

A: 

You will have to add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to “unmanage” the old card.


Q: Who do I contact with questions about SecurLOCK Equip?

A: 

Call 419-224-2941 or send us a secure message, and a TopMark FCU employee will be happy to assist you.